Buying with Autodesk

The following troubleshooting tips can help eliminate errors you might encounter using the Autodesk store:

• Place separate orders–You may get an error if you combine different product license types or term lengths in the same order. Place separate orders for each product type or subscription term.

• Restart your browser–Closing and restarting your web browser may solve issues with web-based applications.

• Clear cache and browsing data–Data from previous Autodesk store visits can cause problems when you order.

• Update your browser–Use the most recent version to ensure compatibility with our store features.

• Try a different browser–If other troubleshooting options don't work, try using another web browser.

If you're still having issues, contact our support specialists for help.

Subscription orders for Autodesk software placed directly with Autodesk online are processed immediately and can only be canceled by contacting Autodesk Support. You may cancel your monthly subscription within 15 days or your 1- or 3-year subscription within 30 days. If you purchased with an Autodesk Partner, contact them directly for information about return policies.

When your refund is approved and processed by Autodesk, typically within 5 to 7 business days, a credit will be issued to the payment method listed in Autodesk Account. Please contact the card-issuing bank for information about when the credit will post to your account. Access to related software and services will terminate when your refund is processed.

Flex token orders may be returned up to 30 days after the date of purchase if none of the tokens have been used. If any tokens in the order have been used, the order is not eligible for a return.

Yes. You may cancel your monthly subscription within 15 days or your 1- or 3-year subscription within 30 days. If you purchased with an Autodesk Partner, contact them directly for information about return policies.

Autodesk financing partners may impose refund fees. Please review your loan agreement for further information.

Your software subscription automatically renews to ensure you have continuous access to your software. You will be charged for a new subscription term on the renewal date listed in Autodesk Account. You can cancel the automatic renewal at any time before the renewal date. You will retain access to software and services until the renewal date and you won’t be charged for a new term. See Cancel a subscription for more information.

Return policies for purchases and renewal charges from third-party sellers such as retailers or authorized Autodesk Partners can vary by seller. If you’re not able to cancel your subscription in Autodesk Account, contact your reseller directly.

Autodesk offers extensive support designed for large organizations to help you maximize the business value of your technology investments. Learn more about the Enterprise plan and support options.

You can pay with a purchase order if you buy through Autodesk Sales. You’ll receive invoices with net 30 terms.  Some resellers may also offer this option. 

Choose the live or online support option that works best for you–phone, chat, email, or remote desktop assistance. Contact our Customer Care specialists and explore our self-service help.