An internet connection is required for initial download and installation of software. For single-user access desktop software, users need to connect to the internet to activate the software and connect at least once every 30 days after initial activation to continue using the product. An internet connection is always required to access cloud services.

To avoid potentially losing access to your software, services, or benefits, it is important to renew your contract before the expiration date.

Subscriptions may be renewed as early as up to 90 days prior to expiration. Automated notifications are emailed to 45, 30, and 4 days prior to expiration. Please see the Subscription renewal policy for additional information.

To manage subscription renewal options and view details such as the subscription term and expiration date, go to the Contracts section of your Autodesk Account. Purchased from a reseller? See Renew subscriptions purchased from a reseller for more information.

You can access technical support in a way that works best for you—choose schedule a callback for support, online chat, email, or remote desktop assistance to resolve your issues. See all your support options.